Refund policy

Return & Refund Policy

Deja’z Online Store

At Deja’z Online Store, customer satisfaction is our priority. We are committed to providing a transparent, reliable, and enjoyable shopping experience.

If you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

We offer a 14-day return policy.

You have 14 days from the date you receive your order to request a return.

This policy applies to eligible purchases made through our online store, including orders from Europe, the United States, and other international destinations.

To be eligible for a standard return, your item should:

Be unused, unworn, and in its original condition.
Have all original tags and accessories, where applicable.
Include the original packaging, where reasonably possible.
Be accompanied by a receipt or proof of purchase.

These conditions do not limit any statutory consumer rights.

2. How to Request a Return

To initiate a return, please contact our customer support team.

Email: dejazborse@gmail.com

Please include:

Your order number.
Your full name.
The item you wish to return.
The reason for your return, if you wish to provide one.
Photographs if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please contact us before sending your item so that we can confirm the correct return destination.

3. Return Address

Once your return has been confirmed, we will provide instructions for returning your order.

Our return contact address is:

Zohaib Ihsan

Via Giuseppe Fiorini 8

40053 Valsamoggia (Bazzano)

Bologna, Italy

Email: dejazborse@gmail.com

Please do not send any products to this address without receiving return instructions from our customer support team.

4. Return Shipping Costs

For standard returns due to a change of mind, customers are responsible for the direct cost of return shipping, unless otherwise required by applicable law.

If the product arrives damaged, defective, or incorrect, Deja’z Online Store will cover the necessary return shipping costs or arrange an appropriate solution at no additional cost to the customer.

Where a prepaid return label is provided for a standard change-of-mind return, any applicable return shipping charge will be communicated before the return is arranged.

We recommend using a tracked shipping service for international returns.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an incorrect, damaged, or defective product, contact us as soon as reasonably possible at:

dejazborse@gmail.com

Please provide your order number and photographs of the issue, where available.

Depending on the circumstances and applicable consumer law, we will arrange an appropriate solution, which may include:

Repair or replacement.
A partial refund.
A full refund.

For eligible defective or incorrectly supplied items, customers will not be charged additional return shipping costs.

Your statutory consumer rights remain unaffected.

6. Refunds

Once your return has been received, we will inspect the item and notify you of the refund status.

Approved refunds will be issued to your original payment method.

For customers exercising a statutory right of withdrawal, refunds will be processed within 14 days of receiving the cancellation notice. We may withhold reimbursement until we have received the returned goods or evidence that they have been sent back, whichever occurs first, where permitted by law.

For other eligible returns, refunds will normally be processed within 10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to credit the funds to your account.

For a full order cancellation covered by the EU right of withdrawal, the refund will include the original standard delivery charge where applicable. Additional charges for premium or express delivery are not refundable beyond the amount required by law.

If your refund is delayed, please contact:

dejazborse@gmail.com

7. Non-Returnable Items

Certain products may be excluded from standard change-of-mind returns where permitted by applicable law, including:

Personalized or custom-made products.
Perishable goods.
Sealed personal care or hygiene products that have been opened and cannot be returned for health or hygiene reasons.
Hazardous materials and flammable products.
Gift cards, where permitted by law.

Please contact us if you are unsure whether your item is eligible for a return.

Sale and discounted products remain eligible for returns wherever required by applicable consumer law.

These exceptions do not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

8. Exchanges

We currently do not offer direct product exchanges.

If you would like a different size, color, or product, please request a return and place a new order.

This does not affect your statutory rights if you receive a defective or incorrectly supplied item.

9. European Union — 14-Day Right of Withdrawal

Customers covered by European Union consumer protection laws have the right to withdraw from eligible online purchases within 14 days of receiving their goods, without providing a reason.

To exercise this right, please contact us at:

dejazborse@gmail.com

You must send the goods back within 14 days after notifying us of your decision to withdraw.

Customers may inspect products as they would in a physical store. Where applicable, a deduction may be made for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Customers are responsible for direct return shipping costs for a change-of-mind return, unless otherwise agreed or required by law.

Refunds will be processed in accordance with applicable EU consumer protection legislation.

This right also applies to eligible discounted or sale items.

EU consumers also benefit from the applicable legal guarantee for defective or non-conforming goods, which is generally at least two years.

Nothing in this policy limits or excludes mandatory statutory consumer rights.

10. International Orders

We welcome customers from Europe, the United States, and other international destinations.

International customers may request returns within 14 days of receiving their orders, subject to the conditions described in this policy and any applicable mandatory consumer protection laws.

For standard change-of-mind returns, customers are responsible for international return shipping costs unless otherwise required by law.

If an international order arrives defective, damaged, or incorrect, please contact our support team so we can arrange an appropriate solution.